Warranty at ZEROVAPES

Although we always put a lot of care into our orders, it may be that one of the products does not meet your needs. The warranty to which you are entitled differs per product, so please see below what you are entitled to.
If you have your product unused and unopened, you can return it within 14 days.
Please contact us via mail so we can give you instructions on how and where to ship back your products. 
Note: If something has been shipped back to us without communicating with us and this product does not entitle to our warranty policy your product will be destroyed and you wont be refunded. So please make sure to contact us in advance! 



There is no warranty on e-liquids and liquids. We maintain strict rules and standards in the field of e-liquids and therefore there is no warranty on these products. We don't accept returns on e-liquids, if a bottle has been opened we cannot accept it back  due to hygienic reasons. If there is something wrong with your order, you have received the wrong liquid or the wrong nicotine strength, then it is important that you do not break the seal and contact us. This way we can ensure that you get the right liquid.


Clearomizers, Atomizers and coils

There is no warranty (DOA) on all tanks and coils because it is a user product and has a relatively short lifespan. If you have ordered a tank or coil via the webshop and it is broken on the go, then you will of course have a guarantee. So check your order for damage immediately upon arrival so that you can contact us directly.


Batteries Chargers and Mods

All batteries and chargers have a standard three-month warranty. If the battery does not work due to an error in the product within this period, we will exchange it for a new one. Unfortunately, this guarantee does not apply if the product has been destroyed due to incorrect use. NOTE: Always return products in their original packaging including security code. Products that are not in the original packaging are not treated


Disposable devices

There is no warranty (DOA) on all disposables because it is a user product and has a relatively short lifespan.